Introduction
www.staycare.com ("us," "we," or "STAYCARE") is committed to respecting the privacy rights of our customers, visitors, and other users of the STAYCARE services ("Services") provided via the STAYCARE website (collectively, "Site"). This Privacy Policy ("Privacy Policy") aims to give you confidence as you visit and use the Site and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the Site and not to any other websites that you may be able to access from the Site, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. This Privacy Policy explains how we collect, use, share, disclose, and protect personal information about the users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following web link (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of the Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). By using the Services or by otherwise giving us your information, you will be deemed to have read, understood, and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy. You hereby consent to our collection, use, sharing, and disclosure of your information as described in this Privacy Policy. We reserve the right to change, modify, add, or delete portions of the terms of this Privacy Policy at our sole discretion at any time. If you do not agree with this Privacy Policy at any time, do not use any of the Services or give us any of your information. If you use the Services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use, and disclosure of such individual’s or entity’s information as described in this Privacy Policy. Why This Privacy Policy? This Privacy Policy is published in compliance with, inter alia: Section 43A of the Information Technology Act, 2000 Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 This Privacy Policy outlines the following: 1. Information Collection: The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information relating to an individual. 2. Purpose and Usage: The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information. 3. Disclosure: How and to whom STAYCARE will disclose such information. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the date at the top will be revised. Please check back periodically to stay informed about how we protect your information. If you continue to use the Services after such changes are made, you will be deemed to have accepted the changes. Collection of Personal Information Some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls, or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by STAYCARE. Information collected by us from you may include (but is not limited to) the following: Contact Data: Such as your email address and phone number. Device Phonebook: With your consent, we may collect contact information from your device's phonebook. This helps users quickly add their number. Contacts information is collected in the following features: o When adding patients to OPD list o Vaccination o Share Link o Photo Tracker o Medical Record Demographic Data: Such as your gender, date of birth, and pin code. Usage Data: Data regarding your usage of the services and history of the appointments made by or with you through the use of Services. Voluntary Information: Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters). Payment Information: Such as your payment card number, expiration date, and billing address. By using the Service, you consent to the recording, storage, and disclosure of such communications you send or receive for these purposes. Health Records: We may store and process prescriptions, treatment notes, recommendations, and other data generated by medical practitioners on or through the platform, and data shared by third parties such as diagnostics related information and prescription related information, and may retain such material for our records for the duration of you availing the Services or for any such period required or permitted under applicable law. Uploading and Storing Patient's Prescription Files: Including documents and images. Firebase Analytics and Services: We store and retrieve mobile number, name, image, and document, as well as use Firebase chat, FCM token, Quickblox auth, voice, and video call. The information collected from you by STAYCARE may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Definitions Personal Information: Defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. Sensitive Personal Data or Information: Defined under the SPI Rules to mean personal information about that person relating to: o Passwords o Financial information such as bank accounts, credit and debit card details, or other payment instrument details o Physical, physiological, and mental health condition o Sexual orientation o Medical records and history o Biometric information o Information received by body corporate under lawful contract or otherwise o Visitor details as provided at the time of registration or thereafter STAYCARE will be free to use, collect, and disclose information that is freely available in the public domain without your consent. All health records created either on the website or on the in-clinic application are based upon your consent, which is deemed to be given when you visit the website or the clinic. It is the sole responsibility of the clinic to make patients aware that the said establishment uses STAYCARE software and services. STAYCARE will not be held liable for the failure of such communication from the clinic/practitioner. If you do not want to create your record, please inform the clinic or doctor expressly. In the case that you may wish to remove such a record, you may contact us at sonbargroup@gmail.com. Note that your data may still be held after removing personal identifiers mentioned above to facilitate continued services or analysis. How Do We Use the Information We Collect? We use information we collect in a variety of ways to provide the Services on the Site and to operate our business, including: (a) Service Provision and Improvement: To carry out our obligations arising from your requests for the products and Services on the platform. To operate and improve the platform to foster a positive user experience and to improve our business as a whole. To process and deliver your service requests with us. To enable your access to our Site to provide you Services. To enable you to initiate consultation with Medical Practitioners or facilitating next steps in the consultation. Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc. Research. To respond to your requests, customize your orders, improve our platform, or communicate with you. For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research, or product development purposes. To comply with applicable law. To conduct audits and quality assessment procedures. To analyze the use of our resources, troubleshoot problems, and improve our products and Services, by using the information regarding your mobile device and software. Contacting users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations, or offering new services. To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms, or as otherwise required by law. To respond to any queries that you may have, and to communicate information to you, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that we may collect at the time for purchasing products or provision of our Services to you. To contact you, by way of SMS, email, and phone calls, from time to time to record your valuable feedback on our products and Services, as they currently stand, and/or any potential products and services that may be offered in the future. (b) Cookies and Automatically Collected Information: To personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you avail the Service. To provide customized advertisements, content, and information. To monitor and analyze the effectiveness of the Service and third-party marketing activities. To monitor aggregate site usage metrics such as the total number of visitors and pages viewed. To track your entries, submissions, and status in any promotions or other activities on the Service. (c) Fraud Detection and Safety: To detect, prevent, or address fraud and other illegal activity. To protect the safety, property, or rights of the platform or others. (d) Location Information: To confirm you are located in a jurisdiction in which the Service is offered. To identify an appropriate Medical Practitioner. (e) De-identified Information: We may collect, analyze, use, publish, create, and sell de-identified information, of which your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research and marketing purposes (collectively “Purposes”). Privacy Statements Applicable to Practitioners All Users Note: This section applies to all users. A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Users who do not agree with any provisions of this Privacy Policy have the option to discontinue the Services provided by STAYCARE immediately, including access to the website and other products. An indicative list of information that STAYCARE may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy. All information provided to STAYCARE by a User, including Personal Information or Sensitive Personal Data or Information, is voluntary. By using the Services, you consent to the collection and use of information designated as Personal Information or Sensitive Personal Data or Information under the SPI Rules for the following purposes: 1. Service Provision: o Providing the Services. o Using aggregated or non-personally identifiable information for research, statistical analysis, and business intelligence. o Selling or transferring aggregated or non-personally identifiable data to third parties and affiliates. o Communicating to improve booking appointments and obtaining feedback. o Debugging customer support-related issues. 2. Other Uses: o Publishing information on the Website. o Contacting End-Users for new products, services, or feedback. o Analyzing software usage patterns and anonymized practice information. o Enhancing product design and utility. Collection, use, and disclosure of information designated as ‘Personal Information’ or ‘Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By agreeing to this Privacy Policy, you consent to such use, collection, and disclosure as required by applicable law. STAYCARE does not control or endorse content, messages, or information found in any Services and disclaims any liability related to the Services and any actions resulting from your participation. You waive any claims against STAYCARE relating to these matters and agree to release STAYCARE from any claims. You are responsible for maintaining the accuracy of the information you provide. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us at sonbargroup@gmail.com. We will make efforts to update our databases as soon as possible. However, we may not correct, delete, or update Personal Data in certain cases, such as when it is opinion data kept for evaluative purposes or in documents related to ongoing prosecutions. To cancel your account or request that we no longer use your information, contact us at sonbargroup@gmail.com. We will retain your information for as long as your account is active or as needed to provide the Services. After a certain period, your data may be anonymized and aggregated for analytical purposes. Withdrawal of consent or account cancellation may affect your access to Services or existing relationships with STAYCARE. To opt out of receiving non-essential communications, such as promotional and marketingrelated information, send us an email at sonbargroup@gmail.com. STAYCARE automatically receives the URL of the site from which you visit, your IP address, operating system, browser type, email patterns, and ISP details. This information helps us analyze trends and improve our services but is not shared with third parties. Aggregate findings in anonymized form may be shared with partners to grow our business. The Website uses temporary cookies for technical administration, research, and user administration. Authorized third parties may place cookies for service optimization. You may disable cookies in your browser, but some features of the Website may be limited. A User may access the Website without creating an account but can make appointments by providing their name and phone number through the Mobile Application. This Privacy Policy applies to Services owned and operated by STAYCARE. We do not control other sites linked from our Services, which may have different privacy practices. STAYCARE does not endorse or guarantee the content or practices of such third-party websites. We encourage users to read the privacy policies of any third-party websites they visit. STAYCARE does not collect information from public records or other sources beyond what is provided by users for registration. We maintain a strict "No-Spam" policy and do not sell, rent, or give your email address to third parties without your consent. STAYCARE has implemented security policies, rules, and measures to protect personal data from unauthorized access, misuse, or loss. However, we are not liable for data loss due to unauthorized access to your devices. STAYCARE adheres to reasonable security practices and has a documented information security program with comprehensive control measures. We will only disclose Personal Information as required by law, legal authorities, or to protect our rights and those of others. Practitioners Note This section applies to all Practitioners. During registration and the application creation and submission process available to Practitioners on STAYCARE, certain information, including Personal Information or Sensitive Personal Data or Information, is collected. Key Points: 1. Information Collection and Use: o Practitioners’ personally identifiable information is used to help describe and identify themselves. This information is owned by STAYCARE, but Practitioners retain ownership of their information. o STAYCARE may use this information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence. o Information may also be used for: Publishing on the Website. Offering new products or services. Taking feedback. Analyzing software usage patterns and anonymized practice information for commercial use. 2. Website Listing: o STAYCARE automatically lists Practitioners’ information on the Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. This information is displayed when End-Users search for doctors and request appointments. o STAYCARE does not generate this information but displays it as provided by Practitioners or collected from the public domain. Practitioners should verify the accuracy of their information and inform STAYCARE of any discrepancies or updates. 3. Non-Registered Practitioners: o STAYCARE may display information for Practitioners who have not registered but have consented to the collection and disclosure of their information. STAYCARE makes efforts to capture accurate information but does not guarantee its completeness. End-Users Note This section applies to all End-Users. During registration or application submission on the Website, certain information, including Personal Information or Sensitive Personal Data or Information, is collected. Key Points: 1. Information Collection and Use: o End-Users’ personally identifiable information is used to describe or identify themselves. Non-personal information collected (e.g., usage patterns) is owned by STAYCARE and may be used for research, statistical analysis, and business intelligence. o Anonymized End-User demographics and health information may be used for: Improving product design and utility. Developing new technologies. Commercial product offerings. Sharing with third parties for commercial use. 2. Communication Preferences: o STAYCARE communicates with End-Users through email, phone, and other means. End-Users can change their communication preferences via their account settings at www.staycare.com. 3. Data Retention: o STAYCARE may keep records of communications and calls for administration, customer support, and research. All employees and data processors must respect confidentiality and follow security procedures. 4. Disclosure and Transfer: o STAYCARE may disclose or transfer End-Users’ information to third parties as part of reorganization or asset sale, with the right to use such information according to the Terms of Use. Casual Visitors Note No sensitive personal data or information is automatically collected from casual visitors of this website. However, casual visitors must understand and agree to the privacy statements. Key Points: 1. Information Handling: o Casual visitors who do not agree with the privacy practices should leave the Website. If any personal data has been submitted inadvertently, visitors can clear temporary cookies using their browser's functionality. 2. Visitor Classification: o Visitors who willingly submit personal data are treated as Users, and the Privacy Policy applies to them. Confidentiality and Security Key Points: 1. Data Protection: o Personal Information is maintained both electronically and physically. STAYCARE implements reasonable security practices to protect this information. o Access to information is on a need-to-know basis and bound by confidentiality obligations. 2. Information Handling: o STAYCARE assists doctors in maintaining and organizing information and may submit records to appropriate authorities or doctors. o STAYCARE may retain and submit patient information to relevant patients or their doctors. 3. Third-Party Responsibility: o STAYCARE is not responsible for the confidentiality or security of information handled by partners and third parties beyond the scope of our agreement. STAYCARE is also not liable for breaches caused by external factors, such as government actions or unauthorized access. Change to Privacy Policy In the event of significant changes to how STAYCARE treats Users’ personally identifiable information or to the Privacy Policy itself, STAYCARE will display a notice on the Website or send Users an email to review the updated terms before continuing to use the Services. If you object to the changes and no longer wish to use the Services, you may contact sonbargroup@gmail.com to deactivate your account. Unless stated otherwise, the current Privacy Policy applies to all information STAYCARE has about you and your account. Continued use of the Services or access to the Website after notice of changes signifies your consent to the updated terms. Children's and Minor's Privacy STAYCARE encourages parents and guardians to supervise their minor children’s online activities and consider using parental control tools available from online services and software manufacturers to create a child-friendly online environment. These tools help prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. While STAYCARE’s Website and Services are not intended for minors, we respect the privacy of minors who may inadvertently use the internet or the mobile application. Consent to This Policy By becoming a User of the Website and its Services, you acknowledge that this Privacy Policy is part of the Terms of Use, and you (i) assent to this Privacy Policy, and (ii) consent to STAYCARE using, collecting, processing, and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services are subject to this Privacy Policy and the Terms of Use. Address for Privacy Questions For questions about this Privacy Policy or STAYCARE's information collection, use, and disclosure practices, you may contact the Data Protection Officer appointed by STAYCARE in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions, or concerns regarding our use of your personal information. If you have any grievances with respect to our use of your information, you may communicate such grievances to the Grievance Officer: Name: Mrs. ANIL KUMAR SANGAM Phone:9213476864 Email: sonbargroup@gmail.com Schedule Indicative List of Information by Nature of Service: End-Users registering for an account on the ‘STAYCARE’ mobile application: You will need to provide [name, mobile number], and other information as requested on the End-User registration page. This information enables us to provide the facility to book appointments and store other health-related information. Practitioners availing of the free listing service on the Website or ‘STAYCARE’ mobile application: You may be required to provide [name, mobile number, email address], and other information as requested. STAYCARE may send email and/or SMS confirmations or other communications to End-Users in connection with their bookings, appointments, or other interactions facilitated by STAYCARE. Traffic Data Collected We automatically track and collect the following categories of information when you visit our Site: IP addresses Domain servers Types of devices accessing the Site Types of web browsers used to access the Site Referring source which may have sent you to the Site Other information associated with the interaction of your browser and the Site (collectively "Traffic Data") Interactive and Installed Tools We collect other information, some of which may be Personal Information that you voluntarily provide to us when using our interactive tools and services ("Interactive Tools"), such as searching for Providers and available appointments. We also collect information you provide voluntarily in free-form text boxes on the Site and through responses to surveys, questionnaires, and the like. Some Interactive Tools on our Site may ask for health-related Personal Information. Additionally, certain Services available through the Site may require you to download and install software on your computer ("Installed Tools"). These Installed Tools may collect and transmit information from your computer system related to their use, such as notifying STAYCARE when you are logged on and available to receive updates or alerts. Website Analytics We may use third-party website analytics services in connection with the Site. These services do not collect Personal Information that you do not voluntarily provide and do not track your browsing habits across other websites. The information collected helps us identify usability issues and improve the Site. These services will not identify you or your account. Storage We store all Traffic Data and review postings indefinitely, even after "deletion," and may archive such information elsewhere. Personal Information is stored until you request modification or deletion; however, some information may still be retained. STAYCARE's Use of Your Information We may use your Personal Information to: Recommend resources or medical providers Send information about STAYCARE or our products and services Contact you as needed, including reminders for upcoming or follow-up appointments Customize and tailor your experience on the Site, in emails, and other communications according to your preferences Allow your doctors to make appointments with other doctors on your behalf Use de-identified Personal Information for statistical research on health or medical trends Sharing of Information We share certain categories of information as described in this Privacy Policy: With selected Providers if you authorize STAYCARE to do so, such as sharing a Medical History Form prior to an appointment. With Providers you choose to schedule through the Site. With advertisers and third parties on an aggregate (non-personally-identifiable) basis to customize advertising interactions. With third parties for statistical research on health or medical trends using de-identified Personal Information. With business partners who perform core services related to the Site (e.g., hosting, billing). These partners are bound to uphold the same security and confidentiality standards and can only use your Personal Information to fulfill their business obligations. During a merger, sale, or acquisition, your information may be transferred to another company. We will use reasonable efforts to notify you before the transfer. STAYCARE does not share, sell, rent, or trade your Personal Information with third parties for their promotional purposes. Links to Other Websites The Site may contain links to third-party websites. STAYCARE is not responsible for the privacy practices of these sites and does not share your Personal Information with them. If you visit a third-party website, please review its privacy policy.